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Support Tickets let players contact your team from inside the game while operators reply and manage status from Console.

Create a Ticket

Use any category strings that match your operation queues, such as general, purchase, account, or bug.

List and Inspect Tickets

List calls return only the current signed-in user’s tickets. Details include the ticket, messages, and attachment metadata.

Reply

Operator replies and player replies are stored in the same ticket thread. Operator-only internal notes are created and shown only in Console.

Attachment Metadata

The initial SDK records attachment metadata instead of uploading files directly. Upload the file through your approved storage flow, then attach its storageKey to the ticket.

Console Handling

Operators use Console Support to search tickets, update status and priority, reply to players, add internal notes, and export CSV for reports or incident review.