Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.hyperx.dev/llms.txt

Use this file to discover all available pages before exploring further.

Support Tickets let players contact your team from inside the game while operators reply and manage status from Console.

​
Create a Ticket

var ticket = await player.CreateSupportTicket(
    subject: "Purchase not visible",
    body: "I bought an item but did not receive the reward mail.",
    category: "purchase"
);

Debug.Log(ticket.Ticket.Id);
Use any category strings that match your operation queues, such as general, purchase, account, or bug.

​
List and Inspect Tickets

var openTickets = await player.ListSupportTickets(
    status: "open",
    limit: 20
);

var detail = await player.GetSupportTicket(openTickets[0].Id);
List calls return only the current signed-in user’s tickets. Details include the ticket, messages, and attachment metadata.

​
Reply

await player.ReplySupportTicket(
    detail.Ticket.Id,
    "I attached a receipt screenshot."
);
Operator replies and player replies are stored in the same ticket thread. Operator-only internal notes are created and shown only in Console.

​
Attachment Metadata

The initial SDK records attachment metadata instead of uploading files directly. Upload the file through your approved storage flow, then attach its storageKey to the ticket. 
await player.AddSupportAttachment(
    ticket.Ticket.Id,
    filename: "receipt.png",
    contentType: "image/png",
    sizeBytes: 184320,
    storageKey: "support/user-123/receipt.png"
);

​
Console Handling

Operators use Console Support to search tickets, update status and priority, reply to players, add internal notes, and export CSV for reports or incident review.